Team leader development
Logistic services provider
Team leader development
CONTEXT
A logistic services provider with 5 distribution centers across Poland implementing new customers with more complex requirements. As always, the key to a successful operation lies with the motivation and skills of first line management; the teamleaders.
SCOPE
Motivating and developing 18 teamleaders to successfully implement the new customers and achieve the necessary results with regards to quality
and productivity.
APPROACH
A four-month development program containing:
- 8 training days; active workshops during which participants play roles, practice in groups and work independently on tasks.
- Individual coaching sessions.
- Gamification to increase engagement.
Results
- Successful customer implementations.
- Increased quality and productivity levels.
- Developed skill set of team leaders made it possible to enter the next phase; implementation of 5S and Lean tools.