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The operational trap

Service & maintenance company

The operational trap

CONTEXT

Family-owned service & maintenance company struggling to develop the organisation. Whenever initiatives are launched, the hectic of daily operations takes over. Managers experience a lack of time as the cause of not being able to follow up on the initiatives. The question is whether the lack of time is a cause or perhaps more a result. We often find that “lack of time” is the result of an ineffective pattern the team has developed.

Een jonge vrouw analyseert gegevens en grafieken aan haar bureau, omringd door een laptop, notities en een kopje koffie.

SCOPE

Investigate the root cause of why the development doesn’t materialise and propose directions to solve this problem.

APPROACH

  • In-depth interviews with different managers and teamleaders within the organisation.
  • Review of management reports, strategy documents and minutes of meetings.
  • Workshop
    • Confronting team with their own patterns and behaviour resulting in their struggle with development.
    • Guiding the team to options of breaking the patterns and securing development. 
Een groep managers zit aan een vergadertafel in een kantoor en luistert aandachtig naar een interim professional die waardevolle inzichten deelt.

Results

  • Clear objectives, year plan and priorities.
  • Change in organisational structure, including redefined roles for team leaders and operational manager.
  • Management coaching in place to support the necessary change process (on the job).
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